Shipping policy

SHIPPING POLICY

All orders are processed within 1-2 days, except on weekends and holidays. In these cases, orders are processed on the next business day.  

Once your order has been processed, you will receive an email with tracking information.  
After your order has been shipped, it will be delivered according to the delivery time agreed upon at the time of purchase.  

If your order does not arrive within the stipulated time, we will file a claim with the respective postal service.  

The delivery time is the responsibility of the postal service, and LuBlu is not liable for any delays.  

If the delay exceeds 5 business days and the order cannot be located, the customer will receive a refund of the purchase.  

LuBlu is not responsible for orders returned due to an incorrect address. The customer is responsible for correctly entering the address in the registration. In the event of delivery issues due to an incorrect address, the cost of reshipping the order will be the customer's responsibility.